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Updated on 14 September 2021

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Customer Charter

To serve you better, we’re committed to upholding the standards of service set by the UAE Government’s Customer Happiness Charter. The Charter applies to customer services that help us enhance the experience when you contact us. 

Our priority is to provide world-class customer service with your needs firmly in mind. By upholding and committing to the standards set out in the Charter, we hope to deliver a positive and helpful experience each time you interact with our team. 

These efforts and our commitment support the wider aim of making the UAE the most customer-friendly environment in the world.